Terms of sale
Last updated: 14 August 2026
These General Terms and Conditions of Sale, hereinafter referred to as the ‘GTC’, govern sales made via the online shop operating under the COAL’O brand.
The seller is:
Lucas COTSAS EI
Sole trader – Micro-entrepreneur
Trade name: DoniLeta
Operating the COAL’O brand
180 allée du Puymorens
31330 Merville – France
SIREN: 948 828 975
SIRET: 948 828 975 00011
RCS: 948 828 975 R.C.S. Toulouse
Email: coalocontact@gmail.com
Telephone: +33643337882
Hereinafter referred to as ‘COAL’O’ or ‘the Seller’.
1. Purpose
These Terms and Conditions set out the rights and obligations of the Seller and of any consumer placing an order via the COAL’O online shop.
Placing an order implies acceptance of these Terms and Conditions.
2. Products
The key features of the products are set out in their product descriptions.
COAL’O takes the utmost care with the descriptions, photographs and information presented on the website.
However, the photographs are for illustrative purposes only. Slight differences that do not affect the essential characteristics or the use of the product may exist.
Products are offered subject to availability.
3. Prices
The applicable prices are those displayed at the time of ordering.
As the Seller is exempt from VAT:
VAT not applicable – Article 293 B of the General Tax Code.
Delivery charges are shown before the order is finally confirmed.
For certain destinations, in particular the overseas departments and territories or destinations subject to specific tax or customs regulations, taxes, duties or charges may be payable by the recipient.
Where these charges are not collected at the time of ordering, they remain the responsibility of the Customer.
4. Ordering
The Customer selects the products they wish to purchase and adds them to their basket.
Before payment, they can check the contents of their order, the total amount and their delivery details.
The Customer is responsible for ensuring the accuracy of the information provided.
Final confirmation of the order constitutes an obligation to pay.
An order confirmation is sent electronically.
The Seller may refuse or cancel an order, in particular in the event of a payment issue, suspected fraud, a product being out of stock or an obvious pricing error.
5. Payment
The accepted payment methods are those offered at the time of ordering on the Shopify shop.
These may include, in particular, credit/debit cards and other payment solutions enabled via Shopify.
Payment is due at the time of ordering.
Transactions are processed via the secure payment providers available on Shopify.
6. Order Preparation
Orders are generally processed and dispatched within 24 working hours, excluding weekends and public holidays.
This timeframe covers the preparation and handover of the parcel to the carrier,, and not to the total delivery time.
7. Delivery
COAL’O delivers to:
- mainland France;
- the French overseas departments (DOM) we serve;
- the European countries listed at the checkout.
The available carriers may include:
Colissimo, Chronopost and Mondial Relay.
The available delivery methods, prices and estimated delivery times are shown at the time of ordering.
The Customer must provide an accurate and complete address.
Where a specific date or timeframe is stated at the time of ordering, this constitutes the applicable delivery commitment. In the absence of such information, French law stipulates that delivery must take place no later than 30 days after the order is placed.
8. Receipt
Upon receipt, the Customer is asked to check the condition of the parcel and the product.
In the event of a damaged, incomplete, incorrect or faulty product, they must contact:
coalocontact@gmail.com
stating their order number and, where relevant, attaching photographs or videos.
9. Statutory right of withdrawal
Consumer Customers have a statutory period of 14 days from receipt of the product to inform COAL’O of their wish to withdraw from the contract, without having to justify their decision. The trader may offer a longer commercial period; COAL’O does so by offering 30 days.
The request may be sent to:
coalocontact@gmail.com
Simply refusing delivery of the parcel or returning it without first giving notice of withdrawal is not sufficient to exercise this right.
The Customer then has the statutory period in which to return the products.
Except in the case of a defective or non-compliant product, or an error attributable to the Seller, the direct costs of returning the goods shall be borne by the Customer.
Where the statutory right of withdrawal is validly exercised, COAL’O shall refund the sums due in accordance with the applicable regulations, including standard delivery charges where required by law.
10. Sealed products
Certain COAL’O filters and filter cartridges are supplied in sealed packaging.
Where a product falls under the legal exception concerning unsealed goods that cannot be returned for reasons of hygiene or health protection, the statutory right of withdrawal may no longer apply once the packaging has been opened.
This provision is separate from the ‘30-day money-back guarantee’ commercial offer, which voluntarily allows a filter to be tested under the conditions set out below.
11. ‘30-day money-back guarantee’ commercial offer
COAL’O offers a free ‘30-day money-back guarantee’ commercial offer, allowing the Customer to test the product.
This offer is valid for 30 days from receipt of the order.
The Customer may therefore open, install and use the product before deciding whether to keep it.
Conditions
To benefit from the offer:
- a maximum of one filter or filter cartridge may be opened, installed and used;
- any additional filters or cartridges must remain unopened, unused and sealed;
- the main product must be returned in its entirety;
- all accessories supplied must be returned;
- the product must not be damaged;
- there must be no breakage, cracks or damage caused by impact, a fall or misuse;
- the product must have been used in accordance with its intended purpose and the instructions provided.
Normal wear and tear resulting from reasonable use does not, in itself, invalidate the offer.
Before returning the product, any residual water must be drained from it and it must be returned in a reasonably clean condition.
The commercial warranty must clearly specify its terms, duration, conditions, geographical scope and the contact details of the warranty provider.
12. Claims under the 30-day offer
The Customer must contact:
coalocontact@gmail.com
within 30 days of receipt.
They must provide:
- their name;
- their order number;
- the product in question.
Return instructions will then be provided.
13. Return costs – 30-day offer
The direct costs of returning goods under the ‘30-day money-back guarantee’ offer are to be borne by the Customer.
It is recommended that a tracked delivery method be used.
14. Refund – 30-day offer
Provided the terms of the offer are met, COAL’O will refund the price paid for the product in question.
For requests made within the statutory 14-day withdrawal period, the statutory refund rules continue to apply.
For a claim made after this statutory period but before the expiry of the 30-day commercial period, the initial delivery charges will not be refunded under the commercial offer.
The refund will be made once the returned product has been received and inspected, via the payment method used when placing the order, unless otherwise agreed.
15. Statutory guarantees
Statutory guarantee of conformity
The consumer has a period of two years from the date of delivery of the goods to invoke the statutory guarantee of conformity in the event of a defect.
This guarantee entitles the consumer, in particular, to have the goods repaired or replaced in accordance with the conditions set out in the Consumer Code.
Where the product is repaired under this guarantee, the original guarantee period is extended by six months.
Where the Customer requests a repair but the Seller insists on replacement, the guarantee is renewed for two years from the date of replacement.
The consumer may, in the cases provided for by law, obtain a price reduction or the termination of the contract.
These rules stem from the mandatory regulatory framework set out in the General Terms and Conditions of Sale for goods.
Warranty against hidden defects
The consumer is also entitled to the warranty provided for in Articles 1641 to 1649 of the Civil Code.
They have two years from the discovery of the defect to take action in accordance with the conditions laid down by law.
16. Misuse
COAL’O cannot be held liable for damage resulting, in particular, from:
incorrect installation;
use contrary to the instructions;
unauthorised modification;
impact or a fall;
or use contrary to the product’s intended purpose.
This provision does not affect statutory guarantees.
17. Cancellation before dispatch
The Customer may request the cancellation of an order that has not yet been dispatched by contacting us promptly at:
coalocontact@gmail.com
COAL’O will do its utmost to halt the preparation of the order.
If the parcel has already been handed over to the carrier, immediate cancellation can no longer be guaranteed.
18. Uncollected parcels or incorrect addresses
Where a parcel is returned due to an incorrect or incomplete address provided by the Customer, or because it has not been collected within the carrier’s specified timeframe, the cost of re-dispatch may be charged to the Customer.
This provision does not deprive the consumer of a validly exercised right of withdrawal.
19. Personal data
The data required to process orders may be used for the management of orders, payments, deliveries, after-sales service and returns.
Further details can be found in the website’s Privacy Policy.
20. Intellectual property
The COAL’O brand, texts, photographs, videos, logos, graphics and other elements of the website are protected where they are eligible for intellectual property rights.
Any unauthorised reproduction is prohibited.
21. Complaints
For any complaints:
Lucas COTSAS EI – DoniLeta
COAL’O brand
180 allée du Puymorens
31330 Merville
France
coalocontact@gmail.com
22. Governing law
These Terms and Conditions are governed by French law.
The consumer retains the mandatory protections arising from the regulations applicable to them.
Standard withdrawal form
To be sent to:
Lucas COTSAS EI – DoniLeta / COAL’O
180 allée du Puymorens
31330 Merville
France
coalocontact@gmail.com
I hereby give notice of my withdrawal from the sale of the following item:
Product: ................................................
Order number: ................................
Ordered on / received on: ..............................
Name: ...................... ...............................
Address: .................................................
Date: .....................................................
Signature (only if sending a paper copy): .........................