Terms of service

Last updated: 14 August 2026

These Terms of Service set out the rules governing access to and use of the online shop operated under the COAL’O brand.

The website is operated by:

Lucas COTSAS EI
Sole trader – Micro-entrepreneur
Trading name: DoniLeta
Operator of the COAL’O brand

180 allée du Puymorens
31330 Merville
France

SIREN: 948 828 975
SIRET: 948 828 975 00011
RCS: 948 828 975 R.C.S. Toulouse

Email: coalocontact@gmail.com

Hereinafter referred to as ‘COAL’O’.

1. Acceptance of the terms and conditions

By accessing and using the COAL’O website, the user acknowledges that they have read these Terms of Service.

Any order placed via the online shop is also subject to the General Terms and Conditions of Sale (GTC) available on the website.

In the event of any conflict regarding an order, the provisions of the GTC applicable to the sale shall prevail.

2. Access to the website

COAL’O endeavours to ensure access to the website under satisfactory conditions.

However, the website may be temporarily unavailable, in particular due to:

  • maintenance work;
  • an update;
  • a technical problem;
  • an incident affecting Shopify or a third-party service provider;
  • or an event beyond COAL’O’s control.

COAL’O does not guarantee permanent and uninterrupted access to the website.

3. Use of the website

The user undertakes to use the website lawfully and in accordance with its intended purpose.

In particular, it is prohibited to:

  • to use the website for fraudulent or unlawful purposes;
  • to attempt to gain unauthorised access to the website’s systems or data;
  • to disrupt or attempt to disrupt the operation of the website;
  • to deliberately introduce malicious software, viruses or content likely to damage the website;
  • to use the content of the website in a manner that infringes the rights of COAL’O or third parties.   

4. Information presented on the website

COAL’O endeavours to provide accurate, comprehensible and up-to-date information regarding its products and services.

However, factual or typographical errors may occur.

Where an obvious error is identified, particularly regarding the price, description or availability of a product, COAL’O may correct it.

The terms and conditions applicable to orders, prices and products are set out in the General Terms and Conditions of Sale.

5. Products and availability

The display of a product on the website does not guarantee its permanent availability.

Products are offered whilst stocks last.

The rules applicable in the event of a product being unavailable after an order has been placed are set out in the General Terms and Conditions of Sale.

6. Customer Account

Where the shop allows the creation or use of a customer account, the user is responsible for the accuracy of the information they provide.

They are also responsible for the confidentiality of their login details when a login system is used.

Users must notify COAL’O if they suspect unauthorised use of their account.

COAL’O may suspend access to an account in the event of fraudulent or abusive use, or use that contravenes these Terms of Service.

7. Intellectual property

Unless otherwise stated, the content on the website, including:

  • the COAL’O brand and visual identity;
  • logos;
  • photographs;
  • videos;
  • texts;
  • graphics;
  • illustrations;
  • presentation elements;

are protected where they are covered by intellectual property provisions.

Any unauthorised reproduction, representation, distribution or use is prohibited, except in cases provided for by law.

Access to the website does not confer upon the user any ownership rights over this content.

8. User reviews and content

Where the website allows the publication of a review, comment or other content, the user undertakes not to publish content that is:

  • unlawful;
  • abusive or defamatory;
  • fraudulent;
  • infringing the rights of a third party;
  • or unrelated to the product or service in question.

COAL’O may moderate or remove content that is manifestly unlawful or does not comply with the rules applicable to the service in question.

9. Third-party links and services

The COAL’O website may use or contain services provided by third parties, including Shopify, payment providers, carriers or other services necessary for the operation of the shop.

Some links may also redirect the user to websites operated by third parties.

COAL’O has no general control over external websites and cannot be held liable for their content or operation, subject to its legal liabilities.

10. Payments

Payments made via the online shop are processed using the payment solutions available through Shopify and, where applicable, its partner service providers.

The terms and conditions applicable to the payment of an order are set out in the General Terms and Conditions of Sale.

11. Personal data

Use of the online shop may result in the collection and processing of personal data, in particular in connection with:

  • an order;
  • a delivery;
  • a contact enquiry;
  • the management of after-sales service;
  • or the use of the customer account.

The procedures for processing this information are set out in the website’s Privacy Policy.

12. Cookies

The website may use cookies and similar technologies necessary for its operation.

Where regulations require the user’s consent for certain trackers, this consent is obtained prior to their use.

Users may manage their preferences via the cookie management tools available on the website.

13. Limitation of Liability

COAL’O shall not be held liable for any damage resulting directly from:

  • use of the website in breach of these Terms of Service;
  • fraudulent use of the website;
  • or an external event beyond its reasonable control.

Nothing in these Terms of Service shall have the effect of excluding or limiting any liability or right of the consumer where such a limitation is prohibited by law.

14. Amendments to the Terms of Service

COAL’O may update these Terms of Service, in particular to take account of:

  • changes to the website;
  • new services;
  • technical developments;
  • or changes to the applicable regulations.

The applicable version is that published on the website at the time of consultation.

Amendments to these Terms of Service do not retroactively alter the contractual terms applicable to an order that has already been placed.

15. Governing Law

These Terms of Service are governed by French law.

Where the user is a consumer residing in another European Union country, they retain the benefit of the mandatory consumer protection provisions applicable to them.

16. Applicable Documents

Use of the COAL’O shop may also be governed by the following documents available on the website:

  • General Terms and Conditions of Sale
  • Refund and Returns Policy
  • Delivery Policy
  • Privacy Policy
  • Legal Notice

17. Contact

For any enquiries regarding the use of the website:

Lucas COTSAS EI – DoniLeta
Operator of the COAL’O brand

180 allée du Puymorens
31330 Merville
France

Email: coalocontact@gmail.com